Department: The Turn•Around Agenda (TTA)
Perform tasks related to store operation as assigned by the Resale Store Supervisor.
Essential Duties and Responsibilities
(Other duties may be assigned)
- The professional staff at Oak Cliff Bible Fellowship have distinct roles that directly or indirectly affect the spiritual development of church members. Each employee must model Christian values in daily interactions and uphold the church’s core values. Minister and pray with co-workers, promote a unified and spiritually enriching work environment with a servant attitude while supporting the church and church members of the community. Must demonstrate a commitment to the church’s mission and values in all aspects of the role by engaging in continuous spiritual growth and development through participation in church activities and personal discipleship. You must be actively involved in staff meetings, Bible studies, and support the church’s mission to influence and serve the broader community through active involvement in church functions while performing the essential job requirements.
- Maintain good customer relations by providing prompt, courteous assistance to customers.
- Answer customer’s questions concerning location, price, and use of merchandise.
- Maintain solid product knowledge of all merchandise.
- Conduct accurate sales transactions; total price and tax on merchandise purchased by customer to determine bill; accept payment and make change.
- Complete daily cash logs at the beginning and end of shift to record the amount of cash in register.
- Calculate sale discount to determine price.
- Bag, box, or wrap merchandise for customers at the end of each transaction.
- Assist in processing and replenishing donations; participate in receiving and monitoring floor stock.
- Stock shelves, counters, racks and tables with merchandise and maintain their presentation.
- Set up advertising displays or arranges merchandise on counters or tables to promote sales.
- Obtain merchandise requested by customer or receive merchandise selected by customer.
- Provide a clean, neat, and safe work environment.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Attendance/Punctuality — Is consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.
Computer Skills — Working knowledge of Microsoft Office Products, Point of Sale (POS), and operation of a cash register.
Customer Service — Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance.
Dependability — Use time appropriately and wisely. Follow instructions and responds to management direction. Accept responsibility for own actions.
Diversity — Demonstrate knowledge of EEO policy. Show respect and sensitivity for cultural differences. Educate others on the value of diversity.
Ethics — Inspire the trust of others by keeping commitments and working with integrity and ethically. Uphold organizational goals.
Interpersonal Skills — Create and maintain a climate of respect and fairness. Focus on solving conflict, not blaming. Approach others in a tactful manner by demonstrating respect and consideration regardless of their status or position. Maintain confidentiality. Listen to others without interrupting. Keep emotions under control.
Mathematical Skills — Ability to apply concepts of basic algebra and geometry. Present numerical data effectively.
Oral Communication — Ability to communicate primarily in English. Speak clearly and persuasively in positive and/or negative situations. Listen and get clarification in order to respond to questions.
Planning/Organizing — Prioritize and plan work activities. Plan for additional resources. Set goals and objectives. Develops realistic action plans.
Problem Solving — Identify and resolve problems in a timely manner and demonstrates the ability to develop alternative solutions. Gather and analyze information in order to develop alternative solutions. Works well in group problem solving situations.
Professionalism — Approach others in a tactful manner by showing respect and consideration regardless of status or position. React well under pressure by keeping emotions under control.
Reasoning Ability — Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Safety and Security — Observe safety and security procedures. Report, potentially, unsafe conditions. Use equipment and materials properly.
Technical Skills — Assess own strengths and weaknesses. Pursue training and development opportunities. Strive to continuously build knowledge and skills. Share expertise with others.
Teamwork — Balance team and individual responsibilities. Exhibits objectivity and openness to others’ views and ideas and is willing to try new things. Gives and welcomes feedback. Contribute to building a positive team spirit. Put success of team above own interests. Build morale and group commitment to goals and objectives. Support everyone’s efforts to succeed.
Written Communication — Read and interpret written information, primarily in English.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience. Experience with computerized inventory system and Point of Sale is required. Must be able to work most Saturdays and available during the week.
Spiritual Commitment
All employees are expected to commit to Christ and to the philosophy, ministry and vision of OCBF and to help the church to meet the spiritual, social, emotional and physical needs of the church family.
Members are asked to commit to:
- Consciously pursuing spiritual growth by participating in the vital experience of the church (Education, Fellowship, Outreach and Worship).
- Faithfully give at least 10% of their income to the ministry of OCBF.
- Faithfully serve in one of the ministries of the church in a volunteer capacity.
- Agree to read and function under the guidelines and authority of the Church Constitution and By-Laws.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to lift heavier objects.
- Must have the ability to stoop, bend, and kneel frequently.
- Must be able to be on one’s feet for prolonged periods of time.
The noise level in the work environment is usually moderate.
