Ministry Area: Golf Club of Dallas (GCD)
Responsible for providing exceptional service and support to clients during the event planning and execution process.
Essential Duties and Responsibilities
(Other duties may be assigned)
Ministerial Exemption
- The professional staff at Oak Cliff Bible Fellowship have distinct roles that directly or indirectly affect the spiritual development of church members. Each employee must model Christian values in daily interactions and uphold the church’s core values. Minister and pray with co-workers, promote a unified and spiritually enriching work environment with a servant attitude while supporting the church and church members of the community. Must demonstrate a commitment to the church’s mission and values in all aspects of the role by engaging in continuous spiritual growth and development through participation in church activities and personal discipleship. You must be actively involved in staff meetings Bible studies, and support the church’s mission to influence and serve the broader community through active involvement in church functions
- Respond promptly to client inquiries and assist throughout the event planning process, ensuring clear communication and exceptional service.
- Return calls and emails in a timely and professional manner, addressing client questions, meeting needs, and scheduling appropriate follow-ups.
- Conduct tours of The Golf Club of Dallas facilities for prospective clients, highlighting venue features and customizing event options to meet client expectations.
- Assist event staff, including food service associates and bussers, to ensure service standards are met and events run smoothly.
- Perform data entry in Microsoft Office and event management software to organize event details, maintain client information, and record updates.
- Process client deposits for event bookings and track payments throughout the planning process.
- Follow up with clients post-event to gather feedback and maintain positive relationships for future bookings.
- Develop and maintain a calendar of upcoming events, ensuring proper scheduling and avoiding conflicts with other club activities.
- Attend pre-event meetings with clients and internal staff to review final details and ensure expectations are aligned.
- Assist with the setup and breakdown of event spaces to ensure readiness and proper clean-up post-event.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Attendance/Punctuality – Is consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.
Customer Service – Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance.
Dependability – Use time appropriately and wisely. Follow instructions and respond to management direction. Accept responsibility for own actions.
Diversity – Demonstrate knowledge of EEO policy. Show respect and sensitivity for cultural differences. Educate others on the value of diversity.
Ethics – Inspire the trust of others by keeping commitments and working with integrity and ethically. Uphold organizational goals.
Interpersonal Skills – Focus on solving conflict, not blaming. Approach othersin a tactful manner by demonstrating respect and consideration regardless of their status or position. Maintain confidentiality. Listen to others without interrupting. Keep emotions under control.
Mathematical Skills – Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Oral Communication – Ability to communicate primarily in English. Speak clearly and persuasively in positive and/or negative situations. Listen and get clarification in order to respond to questions.
Planning/Organizing – Prioritize and plan work activities—plan for additional resources. Set goals and objectives. Develop realistic action plans.
Problem Solving – Identify and resolve problems promptly and demonstrate the ability to develop alternative solutions. Gather and analyze information in order to develop alternative solutions. Work well in problem-solving situations.
Professionalism – React well under pressure by keeping emotions under control.
Reasoning Ability – Ability to apply common sense understanding to carry out instructionsfurnished in written, oral, or diagram form.
Safety and Security – Observe safety and security procedures. Report potentially unsafe conditions. Use equipment and materials properly.
Technical Skills – Pursue training and development opportunities. Strive to build knowledge and skills continuously. Share expertise with others.
Teamwork – Balance team and individual responsibilities. Exhibit objectivity and openness to others’ views and ideas and is willing to try new things. Give and welcomes feedback. Contribute to building a positive team spirit. Put success of team above own interests. Build morale and group commitments to goals and objectives. Support everyone’s efforts to succeed.
Written Communication – Able to read and interpret written information, primarily in English.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or equivalent required. A minimum of 1-2 years of customer service experience, preferably in event planning or hospitality. Proficient in Microsoft Office, particularly Word, Excel, and Outlook, for managing event documents and communication. Familiarity with event management software such as EventPro360 or similar systems is preferred but not required.
Other Skills and Abilities
- Knowledge of the game of golf, rules of golf, golf facility operations, and tournament operations.
Strong leadership skills. - Ability to work weekends and holidays.
- Strong organizational, planning, and prioritization skills.
- Excellent customer service skills.
Spiritual Commitment
All employees are expected to commit to Christ and to the philosophy, ministry, and vision of OCBF and to help the church to meet the spiritual, social, emotional, and physical needs of the church family.
Members are asked to commit to:
- Consciously pursuing spiritual growth by participating in the vital experience of the church (Education, Fellowship, Outreach, and Worship).
- Faithfully give at least 10% of their income to the ministry of
- Faithfully serve in one of the ministries of the church in a volunteer
- Agree to read and function under the guidelines and authority of the Church Constitution and By-
Physical Demands
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
This position may require working late evenings, weekends, and holidays to accommodate event schedules and ensure seamless event execution.
The noise level in the work environment is usually moderate.
